At Alya Salon & Spa, our customers’ satisfaction is of utmost importance to us! We are a team environment and pride ourselves in having a talented staff of hair stylists. Sometimes even with the best of intentions, a new look, color or style may not be what you expected. It doesn’t happen very often at our studio because we communicate expectations to all of our guests first. But, if you are unhappy for any reason, let us recreate your vision! Please bring it to our attention within 7 days of the original service performed and we will do our best to ensure that you are happy. We never want you to feel that you cannot speak to us freely. If you would feel more comfortable seeing a different stylist, we understand and support this. Due to the artistic nature of our salon, we cannot offer refunds on services performed, however, we work hard to accommodate you to ensure your satisfaction and are more than happy to accommodate you (Please note that this guarantee does not apply if the guest decides to completely change the original look given from their last visit within the 7 day period.)

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your reservation. We kindly ask that you give us 48 hours notice if you must cancel your appointment. If 48 hours notice is not given, you may be charged 50% of your scheduled service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service, with the exception of emergencies. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 15 minutes late. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

Alya Salon & Spa accepts all major credit cards, cash, and checks as payment.

Gratuity is standard practice for excellent quality and service, and is always left to the discretion of our guests. We also have an ATM on site if needed.

We firmly stand behind all products sold at Alya Salon & Spa. If you are dissatisfied with any product purchased we will gladly exchange it for another.

Alya Salon & Spa welcomes all children. Please ensure that your children avoid running, climbing, and spinning on chairs.

Prices may vary depending on different factors: time, product used, length of hair, as well as the level of service provided. When in question we encourage that all guests request an accurate price quote from our professionals before having services performed.